New Feature: Two-step verification

The standard ticket workflow in PMRobot is very simple. For instance, if someone finds a problem:

1. A bug ticket is submitted and assigned
2. The bug is fixed and marked 'resolved'
3. The ticket is returned to the original submitter to be verified

There are cases, however, when you need an extra level of verification.

For instance, if it's a very complicated problem that requires a lot of testing, you may want a member of your Quality Assurance team to check the resolution first.

As of this week's release, PMRobot now supports this workflow in two ways:

1. A project can have a "default verifier" who will be required to verify tickets first, before they are returned to the original submitter
2. Individual tickets can set the "verifier" field to require two-step verification for just that ticket

The new workflow looks like this:

This new workflow is very powerful, but completely optional. If you don't set a verifier, everything will work exactly as it always has.

If you'd like to learn more, check out the full tutorial at:
  http://help.pmrobot.com/2012/tutorials/two-step-verification/

And if you have questions, don't hesitate to contact us here.